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Order by phone Monday – Saturday 9:30am-7pm, Sunday 11am – 5:30pm (1.800.363.7569)

Shipping and Returns Policy

  • Shipping is done by UPS Ground only and Monday – Friday. All shipping is done from New York.
  • Sorry, we cannot ship to PO boxes.
  • We do not ship internationally at this time.
  • Occasionally items might be out of stock or on backorder. We will notify you with your options and timeframe.
  • Tracking information will be provided upon request to
  • does not offer exchanges, instead we ask that you place a new order.
  • Returns must be made within 15 days of order date.
  • Products must be in unused condition and in the original shoe box and/or product packaging. Otherwise a 50% restocking fee will apply.
  • Customer is responsible for return shipping cost.

Returns can be sent to:

Attention: Online orders
470 Park Ave South
New York, NY 10016

Please include your receipt or copy of your order.

  • Once your return is received and inspected (usually within 3 days of receipt), your refund will be processed and a credit will be applied to your credit card within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
  • Questions can be sent to



Terms and Conditions

  • While it is our goal to ensure the accuracy of our product and pricing information, errors may occur. If a pricing error occurs on our website or in print we reserve the right not to honor those mistakenly stated prices and to refuse or cancel any orders placed for products listed at the incorrect price.

Email Marketing Policy

  • Eneslow never shares your personal information or email address with any third party and it is always held private. We keep your email solely for the purpose of sending messages about our new arrivals, special events & sales. You may opt-out at any time by clicking unsubscribe in the bottom of our emails. You can also email us at with subject unsubscribe.